FAQ

1. How does the service work?

  1. You register your cell, email and password with us first.
  2. Then Login, manage and update your Parent and Baby/ies info with us.
  3. When your baby arrives you let us know via SMS or on this website and we send your Birth Notification.
  4. We will confirm with you when All SMS’s have completed sending to your list.

2. How do I request my password?

  1. Please contact smshelp@babycity.co.za and ask us to reset your account. Please make sure you provide your name, email and cellphone number.

3. How do I send my Birth Notification to my list?

OPTION 1: ON THIS WEBSITE

  • Login
  • Go to the “Send Birth Notification” Tab on your dashboard
When your baby is born, type in these 3 items (boy/girl, name, weight) to the text field provided and all your family and friends (that you have placed on your list) will receive your free SMS announcement on the birth of your baby.
EXAMPLE:

  • Text you enter should look similar to this: “Boy, Peter, 3.4kg”

WARNING:

  • Keep it short as indicated. Only your baby’s birth details should be inserted. i.e. Boy, Peter, 3.4kg

OPTION 2: SMS

You can send your to your list by replying to your confirmation SMS you received

i. When your baby is born, SMS these 3 keywords (boy/girl, name, weight) to the cell number you received and all your family and friends (that you have placed on your list) will receive your free SMS announcement on the birth of your baby.

ii. EXAMPLE:

  • SMS “Boy, Peter, 3.4kg” and the message that your family and friends will receive will read as follows: “John & Mary are proud to announce the arrival of their baby Boy, Peter, 3.4kg.”

iii. WARNING:

  1. Keep it short as indicated. Only your baby’s birth details should be sent. i.e. Boy, Peter, 3.4kg
  2. You must send your request from the cell phone number that you registered with on the Baby City Web Site.

4. How do I contact Babycity or ask for support?

  • Should you encounter any difficulty in using our system, please feel free to contact us by emailing smshelp@babycity.co.za

5. I am using the Babycity service for the second time, how do i reset the service?

  • Please contact smshelp@babycity.co.za and ask us to reset your account so you can send again when the time comes. Don’t forget to update your list and details if they have changed.