Terms and Conditions

Refunds and Returns Policy

If you are for any reason dissatisfied with an item purchased from our website, you may return it to any Dis-Chem store or through the applicable online channel for a full credit, refund, replacement or exchange, provided:

you have the original tax invoice/till slip as proof of purchase;
items are returned within 30 (thirty) days of purchase;
the product has not expired;
it is not damaged (including all packaging); and
it is a returnable product (some items are by law, non-returnable for hygiene/health reasons).

Defective products may be returned prior to the lapse of 6 (six) months from the date of purchase.
Gift cards (physical or digital) purchased will not be refunded.
If you have not received your Online Digital Gift Card, please contact us within one month to re-issue. Please phone Customer Services on 0860 347 243 to find the store nearest you.
We do not guarantee that you will be automatically credited/refunded. The decision to credit/refund is solely at the discretion of the manager of the store where you return the product (or online manager), the original till slip has been handed in and they have inspected the condition of the item returned.

For online returns, we reserve the right to ask you for photographs and written submissions detailing the reasons for the return before we process the return, and we may withhold reasonable transport costs if required.
- Please note: Dis-Chem will not accept any returns of any products of which the packaging has been removed, damaged, opened or tampered with, any products of a personal nature due to hygiene and sanitary considerations, any products due to pharmacy law requirements, or any medicines. Refunds are bank dependent and may take up to 10-14 working days to reflect
- We reserve the right to ask you for proof of identification when returning products.
Refund vouchers issued are valid for a period of 3 years from the date of issue.

If for any reason you would like to cancel an order, you may contact our Customer Services Centre on 0860 347 243. While any cancellation of orders will be accepted at our sole and absolute discretion and we provide no warranty that any cancellation of any order will be accepted, any cancellation which we do accept will only be accepted in the event that you notify us of your intention to cancel prior to dispatch of the order in question.
We reserve the right to debit your payment card for the delivery fees in respect of any cancellations. If you cancel your payment for any reason or if your payment card should cease to be valid for whatever reason, you will nevertheless be bound to pay to the full purchase price, including all costs incurred by us relating to the recovery thereof. Without prejudice to any other rights or remedies in law, we reserve the right to cancel forthwith any sale and/or your registration in the event of your breach any of the Terms.
See Placing a click & collect order.

products of which the packaging has been removed, opened or tampered with;
any products of a personal nature due to hygiene and sanitary considerations; or
any medicines.

Can I get a refund on a Gift Card purchase?

Gift cards (physical or digital) purchased will not be refunded.
If you have not received your Online Digital Gift Card, please contact us within one month to re-issue. Please phone Customer Services on 0860 347 243 to find the store nearest you.

Certain products may carry a manufacturer warranty in addition to our returns policy and/or consumer law.

Dis-Chem will accept returns of defective products within 6 months of purchase.

Proof of purchase, proof of identification and all packaging must be provided with all returns.